NOTICE TO THE PUBLIC REGARDING TITLE VI

Notifying the Public of Rights Under Title VI and ADA

Malcolm Eaton Enterprises

Malcolm Eaton Enterprises operates its programs and services without regard to race, color, national origin and persons with disabilities in accordance with Title VI of the Civil Rights Act of 1964, Section 504 of the Rehabilitation Act of 1973, and the Americans with Disabilities Act of 1990 (ADA). Any person who believes she or he has been aggrieved by any unlawful discriminatory practice under Title VI may file a complaint with the Malcolm Eaton Enterprises.

For more information on the Malcolm Eaton Enterprises’ civil rights program, and the procedures to file a complaint, contact Tracey Kempel, Clinical Programs Manager, (815) 235-7181, email tkempel@malcolmeaton.org; or visit our administrative office at 570 West Lamm Road, Freeport, IL 61032. For more information, visit www.malcolmeaton.org/TitleVI.

Complaints may be filed directly with the Illinois Department of Transportation (IDOT) Civil Rights Office.  ATTN: Title VI Program Coordinator 69 Washington Street Room 2100 Chicago, IL 60602 or with the Federal Transit Administration (FTA).  ATTN: Title VI Program Coordinator, 1200 New Jersey Ave., SE Washington DC 20590

Aviso Público Sobre los Derechos Bajo el Título VI Y ADA

Malcolm Eaton Enterprises

Malcolm Eaton Enterprises (y sus subcontratistas, si cualquiera) asegura cumplir con el Título VI de la Ley de los Derechos Civiles de 1964, Sección 504 de la Ley de Rehabilitación de 1973 y La Ley de ciudadanos Americanos con Discapacidades de 1990 (ADA).   El nivel y la calidad de servicios de transporte serán proveídos sin consideración a su raza, color, país de origen, o discapacidad.

Para obtener más información sobre el programa de Derechos Civiles de Malcolm Eaton Enterprises, y los procedimientos para presentar una queja, contacte Tracey Kempel, Clinical Programs Manager (815) 235-7181, o visite nuestra oficina administrativa en 570 West Lamm Road, Freeport, IL 61032.  Para obtener más información, visite www.malcolmeaton.org/TitleVI

Una queja puede ser presentada con la oficina de Derechos Civiles del Departamento de Transporte de Illinois (IDOT).  Atención: Title VI Program Manager, 69 W. Washington Street Chicago, IL 60602 o con la Administración Federal de Transporte (FTA).  Atención: Title VI Coordinator, 1200 New Jersey Ave., SE Washington DC 20590

COMPLAINT PROCEDURE

These procedures provide guidance for all complaints filed under Title VI of the Civil Rights Act of 1964, Section 504 of the Rehabilitation Act of 1973, and the Americans with Disabilities Act of 1990 (ADA) as they relate to any program or activity that is administered by Malcolm Eaton Enterprises including consultants, contractors and vendors. Intimidation or retaliation as a result of a complaint is prohibited by law. In addition to these procedures, complainants reserve the right to file a formal complaint with other State or Federal agencies or to seek private counsel for complaints alleging discrimination.  Every effort will be made to resolve complaints at the lowest possible level.

  1. Any person who believes he and/or she has been discriminated against on the basis of race, color, national origin, or disability may file a Discrimination complaint by completing and submitting the agency’s Title VI Complaint Form.
  2. Formal complaints must be filed within 180 calendar days of the last date of the alleged act of discrimination or the date when the alleged discrimination became known to the complainant(s), or where there has been a continuing course of conduct, the date on which the conduct was discontinued or the latest instance of the conduct.
  3. Complaints must be in writing and signed by the complainant(s) and must include the complainant(s) name, address and phone number. The ADA/Title VI contact person will assist the complainant with documenting the issues if necessary.
  4. Allegations received by fax or e-mail will be acknowledged and processed, once the identity of the complainant(s) and the intent to proceed with the complaint have been established. For this, the complainant is required to mail a signed, original copy of the fax or email transmittal for the complaint to be processed.
  5. Allegations received by telephone will be reduced to writing and provided to the complainant for confirmation or revision before processing. A complaint form will be forwarded to the complainant for him/her to complete, sign and return for processing.
  6. Once submitted Malcolm Eaton Enterprises will review the complaint form to determine jurisdiction. All complaints will receive an acknowledgement letter informing her/him whether the complaint will be investigated by the Malcolm Eaton Enterprises or submitted to the State or Federal authority for guidance.
  7. Malcolm Eaton Enterprises will notify the IDOT Civil Rights Office of ALL Discrimination complaints within 72 hours via telephone at (217) 782-2762; or email at Complaint@illinois.gov.
  8. Malcolm Eaton Enterprises has 30 business days to investigate the complaint. If more information is needed to resolve the case, the Authority may contact the complainant. The complainant has 30 business days from the date of the letter to send requested information to the investigator assigned to the case. If the investigator is not contacted by the complainant or does not receive the additional information within 30 business days, the Authority can administratively close the case. A case can be administratively closed also if the complainant no longer wishes to pursue their case.
  9. After the investigator reviews the complaint, she/he will issue one of two letters to the complainant: a closure letter or a letter of finding (LOF). A closure letter summarizes the allegations and states that there was not a Discrimination violation and that the case will be closed. An LOF summarizes the allegations and the interviews regarding the alleged incident, and explains whether any disciplinary action, additional training of the staff member or other action will occur.
  10. A copy of either the closure letter or LOF must be also be submitted to IDOT within 72 hours of that decision. Letters may be submitted by hardcopy or email.
  11. A complainant dissatisfied with Malcolm Eaton Enterprises decision may file a complaint with the Illinois Department of Transportation (IDOT) or the Federal Transit Administration (FTA) offices of Civil Rights: IDOT: ATTN ADA/Title VI Program Coordinator 69 W. Washington Street Room 2100 Chicago, IL 60602 FTA: Attention Title VI Program Coordinator, East Building, 5th Floor-TCR 1200 New Jersey Ave., SE Washington DC 20590
  12. A copy of these procedures can be found online at: malcolmeaton.org/TitleVI.
Title VI Complaint Form

ADA REASONABLE MODIFICATION

Requests for modifications to the policies, practices, or procedures of Malcolm Eaton Enterprises in order to accommodate an individual with a disability may be made either in advance or at the time of the transportation service. Whenever feasible, requests for reasonable modifications shall be made and determined in advance. A reasonable modification related to the ADA Paratransit is a change or exception to a policy, practice, or procedure that allows people with disabilities to have equal access to transportation. Fill out this form with details about your modification request and how it relates to your disability.

Reasonable Modification Request Form